Terms and Conditions
Please read the following terms and conditions carefully before using our website www.sigmundhome.com.sg (“Site”), so that you may be fully aware of your legal rights and obligations with regard to the Site, that is owned by Sigmund Home Pte. Ltd. (“Company”) UEN 202015733C.
By accessing our Site and engaging our services, you hereby agree that you have read and agreed to be legally bounded by the following Terms and Conditions. If you do not accept these Terms and Conditions, please leave the site immediately.
The Company may at any time amend these Terms and Conditions by updating on the site. Any user of the site is deemed to accept any changes of the Terms and Conditions at any point of time. If you do not agree to any amendments made now or in future, please leave the site immediately.
The site is owned and maintained by Sigmund Home Pte. Ltd. (“Company”) UEN 202015733C.
The Company operates a premium supplier of premium comfort products such as mattresses, pillows, bed frames, bean bags, and sofas.
The Company reserves the right to change, modify, suspend or discontinue the whole or any portion of the Site at any time. We may also impose limits on certain features or restrict your access to parts or the entire Site without notice or liability.
The Company grants you a personal, non-exclusive and non-transferable licence to use the Site, and access and use all services available via the Site, subject to the terms set out in these terms and conditions that you are reading.
You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of:
iii. any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site, except, to the extent permitted, with the prior written consent of the Company or unless expressly permitted in these terms and conditions.
You agree not to reproduce, display or otherwise provide access to the Site, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of the Company, Ltd.
The Site and all content are the copyrighted work of the Company and we reserve the rights to retain all rights in the Site.
You may not decompile, reverse engineer or otherwise attempt to discover the source code of the Site or any content, except under the specific circumstances expressly permitted by law or the Company in writing.
You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.
- Orders, Pricing & Payments
All orders made by you, the customer, are subject to the acceptance by the Company. A processed payment shall not be an indication that an order has been accepted by the Company. The Company reserves the right to cancel any order due to stock unavailability or other reasons by providing a full refund without reason.
By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.
- Promotions and Programmes
The Company may run promotions or programmes from time to time. These may be in the form of coupon codes or contests that result in a winner. We reserve the right to cancel a promotion, coupon code, or programme at any given time without notice or liability
The Company delivers to most areas in Singapore except for Tuas, Jurong Island, Army Camps, Changi Airport, and Sentosa Island. Such locations require a 40 SGD surcharge. You may check with us should you have a requirement for delivery to the above-mentioned restricted zones. Delivery is free for all orders, but is chargeable for 90 minute express delivery from the time of order.
Deliveries are outsourced to reliable third party logistic partners. We will try our very best to inform you should there be any delay.
Customers are to ensure that their purchase can fit into all elevators and entry ways that the delivery men will encounter while performing the delivery. Customers are to inform the Company before placing an order should they realise that the dimensions of the product will be bigger than that of the elevator or their entry ways. Should this result in a failed delivery, you agree that extra charges do apply.
- Returns Policy, the Definition of Defects, Warranty, and Sleep Trial
Should there be any defects discovered upon delivery, we will perform a 1 to 1 exchange at our soonest availability.
Defects refer to any form of damages on the surface or encasement of the mattress, or covers of all products when removed from packaging. They do not include improper handling by the user during the process of unpackaging, for example, improper usage of a pen knife.
Should customers make a wrong purchase, for example, a wrong size, a pick up fee applies.
A warranty of 15 years is given to all products limited to manufacturing defects only. The Company reserves the right to approve and disapprove any or all warranty Claims.
To avoid abuse, we have set in motion certain requirements for users to be entitled for our 120 Risk Free Sleep Trial.
Upon receiving your new mattress, you will have 120 nights to try it out. Should you think that your mattress is unsuitable for you, you may put up a request for return on our web form on our main website. Please note that users purchasing a wrong size by mistake are not entitled for this free return. We will respond to you with a date of pick up that will be 30 days from the day of your request. The refund will be processed 45 days from the date of pick up. Should there be any defects spotted during the time of pick up, the drivers will not collect the mattress and the user will not be entitled for this sleep trial return. Therefore, it is essential to ensure that the reason of return is due to non-suitability, and not because of improper usage, wear and tear, or mistake in purchase.
- Intellectual Property
The copyright, patents, trade marks, registered designs and all intellectual property rights in the Site and all Content shall vest in and remain with the Company.
The trademarks, logos and service marks displayed on this Site are the property of the Company. You are not permitted to use the name of the Company including in any advertising or publicity or as a hyperlink, without the prior written consent of the Company or such third party.
The domain name on which the Site is hosted on is the sole property of the Company and you may not use or otherwise adopt a similar name for your own use.
- Comments, Feedback and Other Information
You may provide or submit comments, feedback, suggestions and other content or information so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a comment. The Company reserves the right (but not the obligation) to review, remove or edit such content.
You hereby grant the Company a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any comments that you provide or publish through or in relation to the Site, for any purpose as the Company may require at its sole discretion. You further agree that the Company may use and publish your name in connection with such comments.
- Linked Sites and Notice of Infringement
The Company may provide links, plug-ins, widgets or other connections to other sites that may be of relevance and interest to customers and users of our Site. The Company has no control over, and is not responsible for the content on or obtained through the linked sites or for any damage you may incur including any virus, spyware, malware, worms, errors or damaging material contained in the link sites. You hereby agree to assume all risk arising from the use of the linked sites and hereby irrevocably waive any claim against us with respect to the linked sites.
Notice of Infringement
The Company reserves the right to investigate notices of copyright, trademark and other intellectual property infringement in respect of the Site and take appropriate action. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site or Services, please notify the Company in writing immediately, containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).
All Infringement Notices shall be sent to Sigmund Home Pte. Ltd. addressed as follows:
Sigmund Home Pte. Ltd.
39A Jln Pemimpin #03-01C Singapore 577183
The Company will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against the Company in respect of any Infringing Material, unless you have first given the Company the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter the Company refuses or fails to remove the Infringing Material within a reasonable time. Where the Company removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against the Company under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by the Company.
You acknowledge and agree that the Company has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.